Reviews

Had a great experience, Ben was great to work with

Had a good experience while renting our unit at the Norwalk self storage. There was one time where our pass code wasn’t working and they were able to help us out quick and easy! Will recommend to friends and family!

Clean, affordable storage with super easy access anytime you need it. The rates are budget-friendly without sacrificing quality or security. They even provide dollies on site, which makes moving heavy boxes and furniture so much easier. Highly recommend for stress-free storage!

Close to all the things one could need for a moving and storage day!!! Great location, Great people, and competitive pricing Keep Norwalk Self Storage above and beyond the competition!!!

Clean, secure. Friendly staff!

The receptionist, Jay has been such an incredible support and has made the stressful process for me very seamless. She is a very sweet and considerate person and I’m grateful for her incredible customer service. I highly recommend!

Jae Wilson was EXCEPTIONAL. We needed help with several steps during our closing up the storage unit, and she said that "I am here to make everything easy for you, not difficult!" She was so helpful and accommodating and genuinely cheerful - not to mention her efficiency in dealing with the actual business! Thank you, Jae!!!

I am giving a low rating for now because since I got a storage unit here, (November) I have not been able to pay online. It is so inconvenient to have to come to the office (hours seem to be different than listed) and calling over the phone, I do not like that my card has to be on file per the manager’s comments. The system says my unit belongs to someone else. No one knew what to do even though I kept asking to have the IT team look into it. That changed today (May 10th) when I met Jay! Immediately I was given a proper answer to my issue and that my card does not need to stay on file. Jay has excellent customer service skills, something that is missing from many businesses today. The 3 is because my issue is not resolved and I asked the other manager several times for help Many thanks to Jay.

Jae Wilson is a star. Great customer service and very welcoming. Thank you Norwalk Self Storage & Jae

Janeth was amazing honestly. Really great service and I’m happy with the unit I got. 5 stars isn’t enough. I would give her 10 stars 🙏🏻🙏🏻

I found the staff, especially Janet, to be incredibly kind, patient, and understanding. They went beyond what was required and my family appreciates them.

What a great storage facility. The facility itself is clean and well kept. The carts are top notch. We had a long term rental for years and finally got to the point of wanting to declutter and not need it anymore. Janet was amazing helping us with the process. We had not been in the unit for a while and discovered the neighboring unit had a small leak that came under the wall. Janet quickly had the staff take care of that and was engaged during our move out to make sure everything was okay. She is incredibly personable and just makes life easy. Highly recommend using Norwalk Self Storage!

Janet was super helpful in helping me create and close my account with Norwalk Self-Storage. She is the best!

Norwalk Self-Storage has been amazing with the move-in process Janet was very knowledgeable on the facility and provided excellent customer service. Thank you for making this process so seamless. The facility is great and so is the staff!!

We had a very pleasant experience with Janet, she was very accommodating, and very helpful to us and because of her we will definitely use self storage again. Thank you!

Hi everyone! I’m here today to express my incredible experience with Jaquell Wilson I was having a hard time to switch spots since my it was very, very tiny and that makes very difficult for my employees to park the car. Like I said, I have been trying to fswitch spots for a very long time with another person at the front desk, but she always ignore me. I spoke with Jay, about it and he fixed the issues in less then four days, the problem it was already resolved. I don’t know how long Jay it’s been working on this location at the front desk but for me he’s been work enough to address that issue that I have been in the past, and to fix the problem Very polite person very respectful, knowledge, it seems like he cares about the customers…. if he is not, he should be the front desk manager for sure. Thank you, Jay.

This facility is a just the best! The staff is always accommodating and going the extra mile. It is always a pleasure to go there and the building is well maintained.

Janet is a definite asset to your organization. Extremely helpful and professional. I had a senior moment the other day and started getting nervous about not finding my unit. She was very gracious and kind. Wish there were more people like her. Definitely 10 plus stars. ⭐️ ⭐️ 🌟 Krys Woolard. Space 4526

I was looking for a 2 month local storage and was calling around to get details and to my delight I found a joyful, pleasant, well spoken woman on the the phone. Totally not what I experienced so far. The location was local so I drove there to review everything. Before I got there I stopped at another storage unit anno attendant, so I called the number and spoke briefly until they said they couldn't reserve it outside of 8 days. I left and went to see Jaquell. She was Soo welcoming. I have been in the customer service business for over 50 years and she is top shelf, knowledge, listens, caring, thoughtful. Any business would be happy to have her work with customers. Cheers to you Jaquell! You made me on happy customer today at Norwalk Self Storage!

Norwalk Self Storage is an excellent facility. A++ Janet is an excellent manager and incredibly valuable resource for information. Lorenzo is also very helpful. The staff and everything about Norwalk Self Storage makes it an ideal facility for your short or long term storage needs. Fantastic experience, thank you so much! I plan on using them in the future.

Thank you Jeanette for caring and helping my safe with my belongings.

Janet is awesome!!!

Janet office manager very helpful always keep everything organized and clean. Professional and courteous

Thank you Janet (Manager) for your courtesy and understanding with what I needed to store my things.

Janet is the best !! She always helpful when it’s time to move and upgrade my units. Thank you so much!!

I had a wonderful experience with Norwalk Self Storage today. I desperately found them to store my valuables in an emergency and they went above and beyond to meet my needs. Janet and her associate were very helpful and saved me in a pinch. I highly recommend them to anyone in need, def ask for Janet when you visit.

I been here for years to store materials and equipment for my business and Janet has always been great accommodating storage for my business I as . This place is very clean and Janet makes moving simple. Thank you so much for your services!

Janet at Norwalk Self Storage is phenomenal! Very helpful, she constantly goes above and beyond for you. Would recommend her and this place to anyone looking for storage needs.

Janet at Norwalk Self Storage is extremely professional & courteous. She keeps the facility meticulous is always accommodating. I highly recommend Norwalk Self Storage for all of your storage needs.

I’ve been using Norwalk Self Storage for many years. It’s safe, secure, and clean. Janet and the entire staff are very friendly and helpful. If you need extra space for your home or business, this is the place.

Norwalk Self Storage is hands down the best storage facility I’ve ever used! The facility is clean, secure, and well-maintained, making it easy to trust my belongings are safe. Janet was an absolute gem—she was professional, friendly, and went above and beyond to make the process smooth and stress-free. Her attention to detail and customer-first attitude made all the difference. I highly recommend Norwalk Self Storage and Janet to anyone looking for a reliable and top-notch storage solution. Five stars all the way!

Clean, nice AC, and good parking. Janet at the front is excellent as well.

Janet is amazing. Professional, efficient and super helpful. Love this safe, clean storage

It's been 3 and 1/2 years since I been going to Norwalk self storage. Very clean place reasonable price. But I have to tell you that your employee Janet Dalrymple is a remarkable assistant manager. She definitely need a upgrade in job title. Very warm person and easy to talk to. I give her 10 stars...

Clean

clean friendly service - very convenient location and access Janet the best!!

The best storage unit I’ve ever had. Very clean, staff is amazing. Just wish the access hours were longer. Otherwise extremely satisfied

Clean and dry, friendly staff.

Janet is fantastic

Ridiculously clean and bright facility. Love the easy all hours access, carts, easy on, easy off highway access. Pricing is competitive. Manager is smart and professional.

no issues at all. you get what you pay for. a place to store your stuff. love it

The entire facility is clean, well run, and has great prices. I have also users their moving van which has been a very price friendly option and they have been terrific to work with when I have leased it for a day, on four separate occasions!

Great facility very clean !! Staff very helpful

(Translated by Google) Need storage? These are the best, friendly service. Ask for Luis. (Original) Nececitas storage estos son los mejores trato amable pregunta por el ar. Luis

I have been renting a storage locker from this company for about 6 months. I worked directly with Joe who has always exceeded my expectations. Not only is the facility clean, organized and well maintained, everyone is always helpful. I was in between selling my home and moving into my new residence and I needed an additional storage unit short term. The team were amazing, within minutes I had a new temporary unit that I used for 30 day. Everyone was so accommodating. I searched around for a the right facility that was safe, clean and well run and Secure Self Storage was by far the best value when you evaluate price, location, space and additional benefits (24 hr. Access, a moving truck available on property at a great rate to shuttle your stored item in or out along with amazing staff members available to assist you.) I highly recommend this storage facility in the Norwalk/Stamford area. Thank you Joe and Team, Dan Mulhern

I haven't been to a self storage facility in years. This one impressed me with its newness and secure looking lockers. Each was equipped with strong doors and the whole facility was clean and modern. We were there to collect purchases for an auction. Trolleys were available for us to cart our boxes to our car.

(Translated by Google) The service was good, and the place was clean. (Original) 服務不錯，裡面幹淨。

Safe secure storage and clean.

Clean, safe. Friendly service

Irene is the best!

Good clean storage place easy load and unload we love norwalk storage ‼️

Pleasant staff...very clean, climate controlled facility

This place is secure, the staff are great! Reasonable price for clean safe storage.

Clean and straightforward, but using access codes to get in and out of the parking lot is a bit cumbersome

Clean and well run, staff could be a little friendlier

Little expensive

rescued me during a horrible encounter with norwalk eviction criminal court

Clean

I store for business purposes and have been storing with Norwalk Self Storage for over 11 years. I left for a brief period of time while living on Long Island and I was very happy to come back! I can say without hesitation and from Experience that this place is the cleanest, most professional and most accommodating facility in the region. Ask for Kurt! For anything storage related, he's your man!

Good experience,. Great staff!

Helpful front desk